Regarding cards damaged en route to the customer which suffers from cracks, damage, or debris upon delivery, TAG does offer a complimentary re-slabbing service provided our team is informed of the issue within 10 business days of the arrival of the order to the customer. Please contact [email protected] concerning this issue, with your order number, affected certification number, and images of the issue in question to submit your issue for approval.
Regarding a slabbing service for slabs which were accidentally damaged by the collector, TAG's fee is $10/card plus shipping. If a customer purchases a reslab service in conjunction with a new Grading Package, it will be eligible for combined shipping as long as the card for reslabbing is included with their submission.
This is the link for a reslab order if you wish to combine with a new grading package - you would purchase this, and then your grading order into the same shopping cart and process as one final transaction:
https://taggrading.com/products/tag-grading-reslab-reholder-no-shipping
This is the link if you simply wish to have the reslab processed on its own, which includes a shipping charge:
https://taggrading.com/products/tag-grading-reslab-reholder
If you are purchasing a reslabbing service by itself, following purchase you may send your order receipt with documentation of your NAME, ADDRESS, E-MAIL, PHONE NUMBER and the TAG CERT number you are returning for correction to:
TAG
ATTN: RESLAB
5300 Beethoven St PH Floor
Los Angeles CA 90066
TAG recommends all customers returning cards use insured shipping methods to protect their cards in transit.
Upon receipt, your card should be reslabbed and mailed back to you within 15 Business Days.