TAG takes all accusations of damage extremely seriously. If you have reason to believe your card was damaged while in TAG's possession, please follow the steps below:
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Contact [email protected] with your TAG grading account e-mail address, your relevant order number, and the certification number of the TAG graded cards you believe were damaged, along with any corresponding information and evidence in the form of images of the card in its TAG slab and the card's TAG grading digital grading report.
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Our team will need to flag the relevant department to investigate the matter - this may take several days or even weeks. TAG is only able to issue compensation to orders which have been insured with TAG Assure or TAG Advanced Protection.
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TAG is not responsible for damage to cards on their way to TAG's facility unless this shipment used TAG's Submission Kit.
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The images on TAG's digital report represent the condition of the card upon receipt to TAG's facility - cards are not handled outside of their card shields before imaging.