At this moment, TAG Customer Service has limited availability for live chat responses - our Customer Service team is working on an extensive backlog of responses owing to TAG's current demand and the exponential demand for TAG's services throughout the month of February and into March. When active, our team is working concurrently to address live customer questions, as well as questions which have been in our response queue the longest. Due to the involved nature of many questions and the thousands of messages received to our inbox every day, our team is not able to respond to all live responses as they arrive.
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TAG Customer Service's inbox is checked intermittently during off-hours, and all questions received off-hours are queued for response from our Customer Service team during business hours. Responses may take up to 3-5 business days, with our team working to reduce response time as well as respond to a significant backlog of prior issues.
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When leaving a message for TAG Customer Service during off-hours, we recommend including the e-mail address connected to your my.taggrading.com account, and any relevant order or certification numbers if you are having issues with or regarding an order.
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Leaving the most information you can and asking complete questions allows our team to answer questions more directly without requiring additional information immediately.
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TAG Customer Service is not able to forward unsolicited business, marketing, or promotional ideas to TAG management.
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Additionally, TAG Customer Service is not obligated to respond to messages which do not contain a question, or to messages which use foul language.