TAG's Customer Service system is not a live chat, but rather a ticketing system. Due to the tremendous amount of varied and specific inquiries sent to our teams 24/7, our team is not able to have individuals available at all time to monitor requests.
Messages sent outside of business hours are queued for response from our Customer Service team during business hours. Responses may take up to 3-5 business days, with our team working to reduce response time as well as respond to a significant backlog of prior issues.
When leaving a message for TAG Customer Service during off-hours, we recommend including the e-mail address connected to your my.taggrading.com account, and any relevant order or certification numbers if you are having issues with or regarding an order.
Leaving the most information you can and asking complete questions allows our team to answer questions more directly without requiring additional information immediately.
TAG Customer Service is not able to forward unsolicited business, marketing, or promotional ideas to TAG management.
Additionally, TAG Customer Service is not obligated to respond to messages which do not contain a question, or to messages which use obscene or threatening language.
Why can't I get a response from the live chat?
Updated over a week ago