Due to high volume, TAG's Customer Service team currently has limited live chat availability and cannot guarantee a live response. TAG Customer Service is not currently available on weekends, or outside of Business Hours (10am - 5pm PST, Monday-Friday)
To receive the most thorough response from an available representative, our team requests the following information:
TAG Grading e-mail account
TAG order number (if your inquiry is about an order)
TAG certification number (if you inquiry is about a specific graded card)
A description of the issue you are having, e.g. "order update," "order transfer request," "order cancellation," "partnership inquiry," "card eligibility"
For all order transfer requests, please include your order number, the e-mail used to place your order, and the my.taggrading.com account e-mail you wish to have your order transferred to.
For all Card ID changes in an existing order, provide your order number along with the card you wish to change and the card information of the card you wish to substitute in its place.
For all card eligibility requests, please be as thorough as possible with the year, manufacturer, and other set information. A thorough guide to TAG's current eligibility guidelines can be found at https://help.taggrading.com/en/articles/6712887-what-can-i-grade-with-tag