Unused TAG Grading orders (orders in which cards have not yet been submitted to TAG), are refund eligible for up to 60 days after purchase. No refunds are available for orders 60 days after purchase, nor for any order which has already been received to TAG's facility.
All turnaround times on TAGgrading.com are estimates, and are not guaranteed. No refunds are offered or will be issued for orders which do not meet their estimated turnaround times.
TAG Custom Cards are not eligible for refunds due to typographical errors input by the customer - we encourage all customers to ensure the correct information is input at the time of purchase - TAG's review proof service is available with all Custom Card orders.
Due to the serialized nature and limited window available of these releases, all sales are final for TAG Art Card Drops - these orders are not eligible for refunds or cancellation under any circumstance following purchase.
Regarded completed grading orders, TAG offers a complimentary reslab service for labeling errors or significant defects - please reach out to [email protected] or use the Customer Service Chat Box for this sort of issue.
Regarding grades, it can be frustrating when there is a difference in opinion regarding the condition of your item. TAG's scoring methods are based on sophisticated and thoroughly-vetted objective algorithms. Detailed grading and imaging reports are available for review should the grade require additional information and explanation. please reach out to [email protected] or use the Customer Service Chat Box for this sort of issue.
In most cases, there will be no refunds for any cards submitted for authentication and grading and previously graded cards cannot be returned to TAG for review unless approved by management. More information can be found in our Terms of Service.
Regarding refunds of grading fees for ineligible cards, TAG recommends selecting our TAG Assure Service, which guarantees a 100% refund for cards rejected for ineligibility - TAG's currently-accepted cards can be viewed here: https://taggrading.com/pages/currently-grading
Ineligible cards in orders which did not select TAG Assure will be refunded 50% of their grading fees, with the other 50% a recoupment fee to TAG for associated labor costs pertaining to imaging and processing of ineligible cards.