TAG Customer Service is available for Live Chat questions between 10am and 5pm, Monday-Friday, excluding federal holidays. TAG Customer Service cannot guarantee an immediate response due to high demand, especially for inquiries which require additional research.
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TAG Customer Service's inbox is checked intermittently during off-hours, and all questions received off-hours are queued for response from our Customer Service team during business hours. Responses may take up to three business days.
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When leaving a message for TAG Customer Service during off-hours, we recommend including the e-mail address connected to your my.taggrading.com account, and any relevant order or certification numbers if you are having issues with or regarding an order.
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Leaving the most information you can and asking complete questions allows our team to answer questions more directly without requiring additional information immediately.
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TAG Customer Service is not able to forward unsolicited business, marketing, or promotional ideas to TAG management.
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Additionally, TAG Customer Service is not obligated to respond to messages which do not contain a question, or to messages which use foul language.
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