Understanding TAG’s Turnaround Times and Shipping Processes
TAG provides estimated turnaround times and shipping processes to help customers understand when to expect their orders. Below is a detailed explanation of how these timelines are defined, factors that may affect them, and what happens after your order is marked as complete.
Overview of Turnaround Times
TAG’s turnaround times are measured in business days (Monday–Friday, excluding federal holidays) and begin the first full business day after the Receiving Team processes your order. This means the clock starts after your order is fully entered into the system, not from the date of purchase or when the package arrives at TAG. Turnaround times are estimates and not guaranteed, as they depend on submission volume and operational capacity.
Factors Affecting Turnaround Times
Several factors can influence the time it takes to complete your order:
Submission Volume: High submission volumes may extend processing times.
Operational Capacity: Orders are prioritized based on due dates and available resources, not strictly in the order they are received.
Order Complexity: Smaller or less complex orders may finish ahead of schedule, while others require the full estimated window.
Shipping Process After "Order Complete"
Once your order reaches the "Order Complete" status, it typically ships within 5–10 business days. This timeframe allows for secure packaging and finalizing logistics. During high submission periods, slight delays may occur. After shipping, you will receive a FedEx tracking number via email, which will also be available in your customer portal under Order History.
Tracking and Notifications
TAG provides multiple ways to track your order:
Email Notifications: You will receive a FedEx tracking number once your order ships.
Customer Portal: Track your order’s progress and view shipping details under the Order History section.
FAQs on Specific Scenarios
Are TAG’s turnaround times guaranteed?
No, TAG’s turnaround times are estimates and not guaranteed. Delays may occur due to high submission volumes or operational backlogs, but orders continue progressing behind the scenes.
When does the turnaround time start for event drop-offs?
For orders dropped off at conventions or events, the turnaround time begins once intake processing starts at TAG’s facility, not at the time of purchase or drop-off.
How are orders prioritized?
TAG prioritizes orders based on due dates and operational capacity rather than strictly by arrival order.